Reptile Supply Return and Shipping Policies

We take extra care when packing your order. We always try to over-do it by using the maximum amount of packing material we can just to make sure your items arrive at your door in the same condition they left ours. All light bulbs are wrapped in bubble wrap before being placed in their styro filled shipping box. This helps ensure that all bulb orders arrive the way they should. perfect. You can feel confident knowing that the people that pack your order really care about what you receive.

We want you to be happy with your order and we always do our best to exceed our own standards.

* Excludes Weekends and Holidays.

Shipping and ordering FAQ

On what days do you ship?
Fedex, UPS and USPS are shipped Monday - Friday.

If I choose a guaranteed service (UPS next day air, USPS Express mail) will you ship my package ahead of everyone else?
No, Choosing and express shipping service only guarantees that your order will arrive faster once the carrier has the order. We can not "place" you ahead of other customers.
If you have a special need such as acidophiliz+ etc.. we can try to get your package out the same day IF the request is made by phone.

I don't live in the USA, can you say that my order is a gift or a sample so I dont have to pay taxes?
Sorry, but we can not do this. All international orders are clearly marked commercial.

Estimated shipping times may be seen when you view items in your shopping basket and at checkout. Please note, even though times listed are usually acurate, these times are provided as an estimate and should be treated as such.

Reptilesupply.com makes no guarantee to the speed of the USPS, Fedex, UPS or other carrier you may select to deliver your package.

example: USPS Priority Mail is estimated to take 2 to 3 days to reach its destination. This is NOT guaranteed. This is only the estimate the USPS provides. Actual shipment times can be longer and shorter depending on distance, holidays, weekends, etc.

If you need guaranteed service to your destination this can only be done by choosing an Express Service. Express is the only guaranteed service for delivery times.

All orders are sent "your choice" by either Fedex, UPS or USPS. This gives you the ability to receive the best reptile supplies at the best possible shipping rates.
We charge the actual shipping rate based on the time the order was placed. We absolutely DO NOT offer you low priced items just to "make up" the profit in shipping charges. The shipping price you see at the time of order is the actual shipping price we pay.

You can easily calculate your shipping rate in real time instantly by following these simple directions.

1. Add an item or items to your cart.
2. Next you will see the heading "Get an instant shipping estimate"
3. Select your country and type in your Postal Code.
4. Click the "Calculate shipping" button.
5. The rate in bold letters is the cheapest rate based on the information you provided.
6. To select a different method simply click the "select" link beside the shipping method you want.

Notice: All electrical items are 120V unless otherwise noted.

Notice: Absolutely no returns on light bulbs of any type for international shipments.

We ship to international customers in many countries, including Canada, Japan, UAE, The United Kingdom and many others.

Please keep in mind that you may have to pay certain import taxes, pay higher shipping rates and it may take longer for your shipment to arrive.

Shipping rates can be calculated in real time on the web site by entering your postal code after you have placed an item in your cart.

If you have questions or concerns about a product and are not sure if it is what you need, please call or email us before you order. We are available and happy to answer your questions. We understand that you want to make the best buying decision but it can be hard when you can't actually hold the product in your hands before the purchase. Maybe you are trying to decide which light will best fit your animals needs or you would like to know the depth of a water dish. Just ask, we can tell you.